Hi, I'm Henri!

about me

My name is Henri Muldre. I was born in Turku, Finland. I moved to Tallinn, Estonia when I was little and have lived here ever since.

Professionally, I adjust very rapidly to new circumstances and I'm always open to new approaches. I usually value change more than I do routine. It is of the utmost importance for me to carry out my work reliably and with care. I also attach enormous importance to punctuality, precision and completeness when carrying out my tasks. I'm completely convinced that I can achieve the goals I set for myself and I always have faith in my own abilities, which basically means that I'm convinced to a very large extent in my own ability to perform. Additionally, I'm also an analytical thinker.

I'm a calm person in different situations and I get along with most people. I'm more of an optimistic or an idealistic person, yet sometimes dynamically realistic, if the situation requires it. I like that things are organized. Additionally, I'm a very fast learner. Furthermore, I also like challenges.



work experience

Conscript

Estonian Defence Forces

Compulsory military service - 11 months. Acquiring basic knowledge necessary to act as a specialist in wartime military units and to fight as a member of a consolidated team.

Website: www.mil.ee/en

2018 July

ServiceNow Operations Specialist

Tieto Corporation (Estonia)

  • ITSM tool application support
  • ITSM consultancy, customer and customer services implementation
  • Handling and solving customer’s incidents, requests, problems and tasks in time
  • Designing and implementing changes
  • Cooperation on configuration management process
  • Documentation maintenance
  • Proactive approach and quick reaction in case an issue occurs
  • Cooperation with internal teams
  • Supporting users
  • Looking for new solutions, process improvements and self-study
  • Standardization and automation of current routines
  • ServiceNow system administration and solution implementation
  • ITIL 2011

Company website: www.tieto.com

2016 October - present

Comms and Training Specialist

Tieto Corporation (Estonia)

Enterprise-level IT Service Desk training, technical support, Incident and Service Management, Request Fulfillment, ITIL.

Company website: www.tieto.com

2015 October - 2016 October

IT Support Specialist

Tieto Corporation (Estonia)

Enterprise-level IT Service Desk technical support, Incident Management, Request Fulfillment, Access Management, ITIL.

Company website: www.tieto.com

2014 November - 2015 October

Senior Technical Advisor

Transcom (Estonia)

Information Technology: Assisting customers (consumers) in advanced 2nd level technical iOS/OS X/Windows (both hardware and software) issues and also non-technical problems via phone/email. Logging and saving all calls/emails into tickets. Investigating very advanced technical issues, calling customers back. Keeping track of one's current cases.

Company website: www.transcom.com

2013 July - 2014 November

Goods packer

Logistika Pluss (Estonia)

Packing products, labeling them, using MS Excel and Word and SAP. Transporting the goods with a stacker.

Company website: www.logistikapluss.ee

2012 August - 2012 October

Certificates

ServiceNow Certified System Administrator

Provided by ServiceNow
Valid from/to 2018 April - present
License number 271003603
Download PDF

ITIL© 2011 Foundation Certificate in IT Service Management

Provided by AXELOS Global Best Practice / PeopleCert
Valid from/to 2016 February - present
License number GR750222917HM
Download PDF

Microsoft Certificate of Achievement: Managing Office 365 Identities and Services

Provided by IT Koolitus
Valid from/to 2016 March - present
License number N/A (MOC-20346)

Education

Secondary education

School Lasnamäe Üldgümnaasium
Study period 2009-2012

Vocational education

School Tallinn Polytechnic School
Field of study Computers and computer networks
Study period 2012-2014

Higher education

work in progress